Siwel: People, Process and Technology Considerations for ITAM and ITSM Integration

In Webinars (Members: Log In for Archives) by IAITAM

IT Service Management (ITSM) Systems, such as ServiceNow or BMC Remedy, help organizations plan, design, deliver, operate and control IT services offered to customers. From the finance and procurement department perspectives, these ITSM systems are insufficient to provide the necessary financial, contractual and inventory information needed for managing the software and hardware life cycle, or what IT Asset Management (ITAM) systems bring to the table.

For this reason, many organizations are pursuing the integration of their ITAM and ITSM processes and tools to generate the most up-to-date and actionable information to enable the most effective business decisions about managing and optimizing their IT assets. In this webinar, we will review the challenges organizations are facing on this journey with respect to people, process and technology and how they are overcoming them to reduce costs, eliminate risk and deliver IT service efficiency. In addition, we will share a vision on the ideal intersection point for these two systems and how to overcome the challenges for a successful integration.

Join IAITAM and Siwel Consulting as they discuss ITAM and ITSM