How An IT Asset Manager Helps To Prioritize IT Issues

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An IT Asset Manager has their priorities pulled in all kinds of directions. Do you adopt new technologies to prepare for the future? Do you manage security? Do you improve customer experiences? What about the business continuity risks? Knowing what projects to complete first can be a serious challenge, especially since there are so many risks involved.

Ideally, you would like to make all of these goals happen. However, the ITAM department can only take on so much. This is where the IT Asset Manager comes in: it’s their job to figure out what comes first in level of priority. To determine what the first level of importance is, they need to understand the organization’s goals.

The Goals

The IT Asset Program Manager is the one who discusses goals and plans with the executives of the organization. This is where they learn about what the main objectives are of the organization. With this information, the IT Asset Manager can now figure out which projects absolutely need completed and which ones can be placed on the backburner.

For the majority of organizations, their top goals are to maintain security, manage business continuity risks, and maximize finances. While this is the majority, it may not be true for all organizations. Some may want to focus on other things, and that is the IT Asset Manager’s job to find out what.

For example, the IT Asset Manager meets with the CXO. The CXO says, “We can’t have any more data breaches.”

The new, most pressing goal is security. While it was most likely a goal before, it has now become the number one goal.

What the IT Asset Manager Needs to Do

The IT Asset Manager needs to recognize what is the new priority. The current ITAM roadmap is going to be adjusted to fit this new goal. They need to go over the roadmap to see what can be altered to allow for the new goal shift.

Continuing with the example, the IT Asset Manager might alter the roadmap to allow more funding to go into security support. They might assist in researching next-generation firewalls, email security, etc. After researching to figure out an ideal plan, they will need to meet with other departments.

Communication and Education

Not only are the IT Asset Managers communicating and educating the executives, they also have to communicate what has changed and why to other departments in order to make the goals happen. They then have to educate the different individuals involved in the new changes about the new plan.

In this example, the IT Asset Manager will need to meet with the InfoSec team. The InfoSec team knows about new and advanced ways of data security so they will be able to help discuss initiatives with the IT Asset Manager. Once the communication and education has been had, better data security is now within sight.

The IT Asset Manager has to take the initiative to know how to organize projects based on the priority of the organization. Once they meet with the executives of the organization, prioritizing projects becomes significantly easier. They can then form a plan to alter their current ITAM program, or create a new one based on these needs. After they come up with a new roadmap, communicating with the different departments will allow these goals to become reality.

 

References:

Frenkel, K. A., & CIO INSIGHT. (2017, December 8). IT Struggles with Priorities. Retrieved July 16, 2019, from https://www.cioinsight.com/it-management/slideshows/it-struggles-with-priorities.html