Before making a deal with a SaaS provider, the IT Asset Manager must understand what services the provider will offer the organization. Will the provider continually perform software updates on their product? Will they perform customer service support if needed? Do they offer data reporting tools or options? To find the best fit for the organization and to ensure there are no surprises, the IT Asset Manager must fully know what the SaaS provider does and does not offer, before agreeing to use their product.