Knowing what an ITAM practitioner should ask from a vendor can be a daunting task. Understanding the data requirements, the organization’s requirements, the ITAM department’s requirements, all of it can seem overwhelming. However, once the process is broken down, it becomes much more doable.
Before an ITAM practitioner asks the vendor for anything, they need to figure out what the goals of the organization are. Each organization is going to have different goals; it just is a matter of what the ITAM practitioner’s organization wants. For example, an organization’s goal might be to save money, or to uphold compliance. Understanding the organization’s goals is the first step before the process can truly begin.
When the ITAM practitioner purchases data from the vendor, they need to know what to ask for. Once they figure out and firmly understand the organization’s goals, a plan has to be formed to reach the goal. For example, if the organization’s goal is to save money, the ITAM practitioner has to figure out what data they need to track finances. It could be data on cash flows, depreciation on assets, what the most popular products and services are, etc. If the organization’s goal is to follow compliance, the practitioner needs data on tracking assets, the data on the assets, etc. The practitioner has to map out where they need data from to figure out how to reach the organization’s goals. Once this is planned, they can negotiate and leverage the vendor into giving them the data they require.
After a plan is formed, the ITAM practitioner has to understand what the vendor can give to them. Depending on the organization’s goals, the ITAM practitioner will need to negotiate data from the vendor that will allow the plan to be successful. For example, if the organization’s goal is to uphold compliance, the practitioner needs to get data about upholding compliance from the vendor. If the organization’s goal is to save money, the practitioner will negotiate to get data on tracking finances. The data the ITAM practitioner negotiates from the vendor needs fulfill the practitioner’s plan that will address the organization’s goals.
Everything comes down to what the ITAM practitioner can do for the organization. This is where the ITAM department follows their formulated plan to reach the organization’s goals. If the goal was to ensure the organization was following compliance, the ITAM practitioner would use the data the vendor provided to make sure the organization was upholding compliance. If the goal was to save money, the ITAM department would go over the data from the vendor to find areas where money can be saved. The practitioner took the organization’s goal, mapped out a strategy, negotiated with the vendor to get the best data, and applied the new knowledge to bring their organization success.
What the ITAM department’s end goal should be is to meet the organization’s goals. To meet the organization’s goal, the ITAM practitioner has to know how to get there, get the needed data from the vendor, and apply the data’s information into improving the organization. Once these processes are completed, the practitioner and organization will be successful.