During a meeting with a customer, both parties had attendees and speakers from vastly different time zones and with diverse, native, dominant languages. I could tell one party could not understand another party and I could sense frustration on both sides. I suggested we table the rest of the subjects for another meeting and summarized the call for both parties via email.
I spoke to my colleague and let her know that the customer had a challenging time comprehending. The customer had confirmed my suspicion after the call that he could not understand and follow the conversation.
At the next call, I reminded my team before the call to speak very slowly and I recorded and transcribed the call after no one objected. It was a much better call!
