Reply To: Needs Assessment: What is your one sentence needs assessment for each of the two projects (one sentence each)? This is “what” needs to be done.

There needs to be a document that can let end users know what impact they have on ITAM and info that is sent around the organization.
There also needs to be documentation of ALL ITAM processes – HW and software – so that in the even that any system needs to be updated, there will be complete references.