Microsoft is leveraging AI in its Software Asset Management program to significantly enhance efficiency in license management and drive customer satisfaction. By integrating AI-driven solutions, Microsoft can accurately track and manage software licenses, ensuring compliance and optimizing usage. The intelligent license models enable quick responses to the license needs of internal users, reducing downtime and improving productivity. This proactive approach not only streamlines the management process but also ensures that users have timely access to the necessary software, ultimately leading to higher satisfaction and more efficient operations. Learn a little of this and take an opportunity to see the overall program at work during the ACE Conference.
Patrick Graff
Patrick Graff holds the position of Senior Service Engineer and serves as the leader of the Software Asset Management program at Microsoft. With an impressive 29-year tenure at the company, he has been instrumental in spearheading numerous successful programs. Patrick plays a pivotal role in overseeing the comprehensive management of onboarded non-Microsoft solutions, contributing significantly to the success of Microsoft's digital business. Over the last 20 years, he has dedicated his efforts to building and managing the Software Asset Management program, specifically the service known as Software Licensing Service.