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IS Map
Description: The current state of the ITAM workflow, showing how software licenses are managed today.
Procurement:
Individual departments often purchase software independently.
Limited oversight from central ITAM or Procurement teams.
Software is occasionally purchased without considering compliance or cost efficiency.
Asset Tracking:
A mix of spreadsheets and outdated tools is used to track licenses.
Data is incomplete and inconsistently updated.
Shadow IT purchases are not included in tracking.
Compliance:
Compliance checks are reactive, typically occurring during audits.
High risk of non-compliance due to poor visibility into usage and licensing.
Disposal:
Minimal efforts to track end-of-life for software.
SHOULD Map
Description: The ideal state of the ITAM workflow, showing how software licenses should be managed.
Procurement:
All software acquisitions go through a centralized procurement process.
ITAM teams review and approve all purchases based on compliance and budget considerations.
Standardized software options are provided to streamline decision-making.
Asset Tracking:
A centralized ITAM system with automated discovery tools tracks all licenses in real time.
Shadow IT purchases are minimized through employee education and stricter policies.
License data is accurate, comprehensive, and easily accessible.
Compliance:
Regular compliance audits are proactively conducted.
Automated tools flag non-compliance risks and optimize usage.
Licenses are monitored to avoid over-purchasing or under-utilization.
Disposal:
Expired or unused licenses are systematically reclaimed and reallocated.
Clear processes are in place for decommissioning and retiring software.