KPAs with the Most Important Dependencies
From a vendor standpoint, the following KPAs are most central due to their web of dependencies:
Contract Management
Central hub linking selection, service delivery, change, compliance, and financials.
Service Delivery Management
Provides the operational base for assessing performance and fulfilling contractual obligations.
Performance and Risk Management
Directly linked with service delivery, compliance, and financial implications.
Vendor Selection and Evaluation
Critical starting point that determines downstream success or failure.