What additional KPA would you add to the list of 12?

[Bryan McCauley]

No idea.

[Dan Cassidy]

The 12 KPAs seem to be sufficient

[Victor Danao]

Process Monitoring Management and SLAs Management

[Karthik Kuppuraj]

NA

[John Paul Lorenzo]

no awareness of additional KPA at the moment

[Holly McInroy]

Planning or Governance – When creating a program identifying the governance structure and planning for the annual outlook of the ITAM program would be beneficial.

[Holly McInroy]

Planning / Governance – help direct annual outlook of the program and target initiatives to support the KPAs.

[Randy Nobisdana]

no idea

[Claro Pegarido]

Security policy development and enforcement

[Tiffany Merovich-Winter]

Not sure of what I could add at this time.

[Leslie June]

AI Management – defining goals, policies, governance, training, learning, data and computing requirements, use of AI agents, robotics, oversight, agentic, applications in each of the other KPAs, monitoring successes and failures (KPIs), and Continual Service Improvement (CSI)

[David Shaffer]

Automation – building on the AI theme, automation is critical in ITAM today and should be a key process area.

[Daniella Dixon]

I dont have any to add

[Sharam Obed]

nothing else

[Sharam Obed]

nothing else

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