Taking the time to review all of the policies and processes within an organization is a starting point. Understanding each is also important, determine how they relate to each other and do they meet the needs/goals of the organization are imperative. To create the best practice you must have buy in from all of the stakeholders and support from the top of the organization. Improving your formal documentation is a continuous process; set the timeline for review and make sure you have representation for all groups within the organization. It can be done if you plan and take action.