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Yes – for our ITAM consulting practice – I am currently leading the effort with my other BPCs to revamp it.
Both – typically communication (awareness) comes first, then education. Ultimately communication is ongoing.
The Program Governance policy – governing committee, membership (Key stakeholder group leaders), charter (scope of authority), meeting frequency, agendas, officers – chair and secretary, program KPI performance report publication prior to meetings, solicitation of input from stakeholder groups, recommendations for improvement, voting on recommendations at meetings, assigning implementation to ITAM team, monitoring implementation and adoption, next meeting rinse and repeat
Each policy should include its own owner, monitoring plan, and enforcement plan. Policy management in general should be measured by how many policies have active owners, how often they are monitored, and how actual enforcement compares with planned enforcement, as well as how often the policy itself is reviewed and updated.
I have a customer implementing Enterprise Asset Management to manage a fleet of vehicles to be used as loaners to employees for company travel around the state. The OOB process is all attendant managed however the parking sites do not have attendants. They need a simple self-service solution.Simple to use however wrought with possibilities for failure – initial recommendation is for users to call Motor Pooli Desk for all issues, for Motor Pool to log as tickets and categorize by designated issue categories so that the most common issues can have automated mitigations added to the process in future releases.
Remote / Hybrid / On Prem – My office is all remote. My customers are a mix however generally do not want to pay for us to come on site
+s We cna schedule more flexibly, do not have to consume time traveling
-s we don’t get the face to face, cannot be sure of attentiveness
=> Need strategies to keep them engaged and involved in the discussionsNot surprisingly, the same stakeholder awareness gaps exist in an IT consulting organization as in the IT organizations we advise.
For example, ITSM consulting teams are unaware of the importance of Asset and how to incorporate in their solution designs and advice and implementation for customers.The sales and presales teams here do the convincing. However in my previous experience, we:
1. Find the decision maker
2. Find the check writer
3. Find their key influencers
4. Find out their current program SWOT, especially focusing on excessive spend, contract and/or regulatory compliance risk, security posture
5. We craft a message showing them how ITAM can remediate their pain pints while actually contributing to business acceleration, increased revenue, and increased profitabilityMy org is the ITAM Consulting org.
We have – Practice Lead, BPCs, SAs, BAs, TCs
Will have – more of each, possibly specialize along HAM, SAM, EAMIs map: Our ITAM BPC collateral is aged, redundant, and disorganized
Should map: Create a cataloging system, file current artifacts accordingly, archive aged and redundant artifacts, review and update periodically, at least for each new ServiceNow release
