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I honestly am not sure what CDW does for its employees, however I advise the customers I serve to get a dedicated ITAD vendor. If they want me to recommend, I will, or if they simply want logistics, aka OnePak services I will connect them. I do have customers who use an ITAD vendor at disposal however not always the same one as they shop around for the best deal at the time.
For mobile, most of my customers use BYOD, so savings are not as big as security. Offboarding processes that disable accounts immediately at termination prevent loss of IP, sensitive data, etc.
For hardware biggest thing customers achieve is getting rid of old unused hardware scattered around the environment, and with software removal saving on license renewals. going forward, some save big by reusing available inventory however that is not feasible for everyone due to company policies or legislative requirements (e.g., Brazil)
1. Identify roles and responsibilities
2. Ensure a complete, accurate, current asset inventory synchronized with a likewise CMDB based on a defined data population model ensuring all data elements are populated by their true GOLD source, be it an external data source or an ITAM process
3. Define, implement, and monitor policy driven Asset Lifecycle Management processes for all asset types – hardware, software, mobile, consumables, and non-IT managed assets
4. Install Governance, including a governing body, members, chair, secretary, charter, regular meetings, agendas, publication of agendas and minutes, and adopted policy, process or procedure changes and monitor the implementation of said.Everyone is an internal ITAM customer, and all our clients are ITAM Professional Services customers!
We are actually not involved in our company’s internal ITAM program. However I work with customers to create RACIs for their organizations – each is different depending on resources, business goals, size, and maturity.
My company, CDW, would do very well in all areas. My customers would mostly not do so well at the beginning of projects and much better a year after implementation – that’s why they are our customers.
I present at ACE, write articles for ITAK, present at roadshows, imugs, and during ITAM Awareness month.
As ITAM Consultants, we educate, advise, and define solutions that support the IAITAM standards using ServiceNow ITSM-ITAM, HAM, and SAM Pro for customers.
AI Management – defining goals, policies, governance, training, learning, data and computing requirements, use of AI agents, robotics, oversight, agentic, applications in each of the other KPAs, monitoring successes and failures (KPIs), and Continual Service Improvement (CSI)
My organization has not been audited that I know of. However, many of my clients’ organizations have. Some paid hefty fines, others were able to negotiate because they had done their homework, conducted and internal audit, and had a collection of pre-audit reports together with initial goals for negotiation, and an internal agreement on what their acceptable bottom was.
