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We store documents in multiple forms. Cloud storage for original files and also utilize platforms to store, manage, and report on ITAM records.
Communication. Communication includes information that is spoken, written, electronic, or non-verbally. Education is comprised of refined forms of communication.
Asset Identification Management KPA (AID)
ITAM processes center on the physical and contractual work that must be done. This starts with activities that uniquely identify and validate the physical presence of IT assets that will tie into other KPA’s down the line.
In my current company, none. ITAM is complained about as being too harsh or unfriendly when we come across policy infractions.
Have defined pathways for hardware and software acquisitions so that every incident isn’t considered as an exception.
Company culture focuses on positive affirmations to reinforce goals instead of realistic accounting of measured progress.
Hard facts and figures to overcome assumptions and feelings. Executives may feel like the company has invested enough in hardware but when 75% of endpoints have surpassed their expected lifecycle then it is time to reinvest into the IT operations no matter how they feel about it. Unless they are willing to accept service disruptions caused by outdated hardware.
My position is expected to be able to provide policy documentation, QRG documentation, accounting and finance reporting, respond to incidents and service requests ranging from asset allocation to asset recovery, reconciliation of IT asset records, project reporting and monitoring, system administration and technical expertise.
It is difficult for most to map a “is map” program because in the current culture that only rewards accomplishments, accomplishments are celebrated when a minimum viable product is reached. So, embellishments are made even when major dependencies are not committed. Unless an enterprise is committed to provide dedicated resources to specific identified programs without overallocation of the worker resource, then most if not all programs fall under the “should map”.
