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Reducing out of compliance devices increases the security of data for an organization, reduces cost of replacing assets and reduces the cost and budget for the organization.
Training – The organization will have individuals who feel they are part of the “bigger picture”, they will understand the risks the organization takes in daily operations, these individuals will realize the cost of the equipment provided and the level of productivity they achieve due to the ITAM program processes. The employees will react in a more positive manner to the ITAM programs they are presented with during the lifecycle of the IT assets.
Policy – Having clear and concise policies and responsibilities of all employees will reduce the number of out of compliance assets due to misunderstandings.
Training – The importance of ITAM equipment to each employee should be discussed, this will enable the individual to feel involved in the ITAM process and understand the importance of taking care of and returning equipment when requested.
Policy – The policy is hard to enforce when individuals do not understand their role in the ITAM process.
Training – There is no ITAM training materials included in onboarding materials.
Policy – Policies are written with a subject in mind, all departments withing org are included in the one document; ITAM is not a focal point. Security of data is highlighted, however, the return of equipment is not a focus.
What percentage of hardware purchases go through a formal RFP Process? 75%
There are departments within the organization that do not use the formal RFP process, management determines approval then depending upon price it goes through the procurement process within Sourcing.What level of importance would your organization assign to the previous question? d, most of these are approved due to the requestor’s role.
Discovery, Repository, Physical Inventory. These are actively used within the ITAM program. Metering and Usage tools have been discussed, however, not in use.
Communication and policy communication process. Documentation updates and then the training content needed to explain the updates.
The Health Check template is very helpful. From Plan to Operate steps is a new perspective – will be following it shortly.
Adding training to OnBoarding would help set expectations for the new employees, they will be less resistant to following the processes.
All employees within the organization who use your assets need to be considered. Without their understanding and compliance your entire program could be jeopardized.
Taking the time to review all of the policies and processes within an organization is a starting point. Understanding each is also important, determine how they relate to each other and do they meet the needs/goals of the organization are imperative. To create the best practice you must have buy in from all of the stakeholders and support from the top of the organization. Improving your formal documentation is a continuous process; set the timeline for review and make sure you have representation for all groups within the organization. It can be done if you plan and take action.
Each organization may have a slight difference of opinion within this question. Communication and Education is important for each of the 12 KPA’s. If you do not communicate effective and clearly the entire program might not be understood. Education is communication – provide clearly understood training materials (including processes) and presenting the training in different ways is imperative.
The importance of forecasting the requirements of the organization to align with budgets and procurement policies. Educating all groups within the organization about ITAM is a start. Try to create relationships across departments/groups and share what ITAM does for them and the organization – this can be difficult as not many leaders understand what ITAM is and feel it not important.
