Reply To: Communication & Education Management, Program Management, and Policy Management are the foundation of every functional ITAM program. If you could, would you stick with those three KPAs as a foundation, or choose a different three KPAs?

While these three KPAs may form the foundation for a successful program, having comprehensive processes in place that allow an organization to excel in Asset Identification Management and Compliance Management are functionally some of the most important KPAs and having insight into those areas will better inform where changes to Communication/Education, Policy and Program Management will need to be made.