Reply To: Select two of the questions in the survey and define how you could improve this area and identify the type and scope of possible cost savings and return on investment opportunities you see within your organization.

Have you engaged in vendor consolidation?
Yes but there is room for improvement. As a company consisting of several business units, there are still factions that prefer one tool over another. This results in overlap, lost discount opportunities and higher administrative costs to support overlapping tools.

What percentage of software assets are acquired through a centralized request process?
If we look at our top spend in the organization, a large majority is centrally ordered. However, what is not centrally ordered may occur with vendors we have negotiated discounts with or may result in new relationships that add to the problem addressed in the first question.