Sustainability in IT driving renewed cloud cost optimisation efforts, and refresh of end user assets.
Data driven decision making remains a priority in relation to IT/licensing strategy, Enterprise Architecture, and compliance activities.
Process and service delivery automation through bots, ML, and AI technologies to deliver operational efficiencies and customer satisfaction (especially in reduction of time to serve/deliver, and improvement in consistency and accuracy of service delivery).
Many businesses are adopting a security driven approach to all IT decision making. Security first.