Reply To: Describe a time when there was a miscommunication and explain how you handled it.

Prog Home v3 Forums CAMP SPT Describe a time when there was a miscommunication and explain how you handled it. Reply To: Describe a time when there was a miscommunication and explain how you handled it.

#55874
Elizabeth Neal
Participant

There was a miscommunication between our different teams and a supplier via email during a project launch. Our org assumed the supplier should correct a technical issue that occurred at go live. The supplier assumed we should correct it. Both parties made assumptions about ownership of the issue so the issue remained unresolved. A 15 minute video call to discuss the problem in detail and who owned what actions resolved the overall issue. The devil is in the detail and often these details are missed in written communication.