ITAM Manager
Responsibility: Oversee the ITAM program, including policy creation, lifecycle management, and compliance.
Critique: This role is often stretched thin.
Procurement Team
Responsibility: Handle vendor negotiations, purchase approvals, and contract management.
Critique: Procurement may lack technical knowledge of software licensing models or cloud agreements, leading to suboptimal decisions.
Finance Team
Responsibility: Budgeting, cost analysis, and ensuring ROI for IT assets.
Critique: Finance often focuses on cost reduction but may not understand the strategic importance of ITAM in driving long-term savings.
IT Department
Responsibility: Implement and manage ITAM tools, provide technical support, and integrate ITAM with broader IT processes.
Critique: IT may view ITAM as secondary to operational priorities, leading to delays in implementation or data integration.
HR
Responsibility: Facilitate onboarding and offboarding processes, including asset assignment and recovery.
Critique: HR may not always coordinate effectively with ITAM, leading to gaps in tracking assigned devices or reclaiming them during employee transitions.
Executive Sponsor
Responsibility: Champion ITAM at the strategic level, secure resources, and ensure alignment with organizational goals.
Critique: The executive sponsor may not always be actively engaged, leaving ITAM without necessary advocacy or resources.
Key Stakeholders That Might Be Missing
Cybersecurity Team
Role: Ensures IT assets meet security standards, particularly in managing shadow IT or mobile devices.
Why Important: Cybersecurity integration can help identify risks associated with unmanaged devices and ensure compliance with data protection regulations.
Data Analysts/BI Specialists
Role: Analyze ITAM data for insights into asset utilization, cost savings, and performance.
Why Important: Dedicated analysts can uncover trends and opportunities that might go unnoticed, driving continuous improvement.
