Additional Key Process Areas (KPAs) I would add to the list of 12 include:
13) Incident Management: Handling incidents related to IT assets promptly to minimize downtime and impact on operations.
14) Change Management: Managing changes to IT assets to minimize disruption and ensure smooth transitions (e.g., decommissioning of a server).
15) Service Level Management: Ensuring IT assets meet agreed-upon service levels and performance standards.
16) Configuration Management: Maintaining information about the configuration of IT assets to support effective management and troubleshooting.
