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A process that comes to mind is ensuring that our acquisition team has current points of contact for delivery of IT Hardware assets within their statement of work so that vendors provide invoices upon delivery.
We are currently working on Changing all our reporting phases with automation, this will simplify the work as it will start off as a template and can be modified if required.
Responsibility clarification. Utilizing our department lead for direction and an open door policy to contact anyone.
Hardware accessories ordering process: Can be simplified by use of our vendor’s portal to have standards for device types (keyboards, mice, ergonomic products, etc.) that can be quickly reordered or even kept in stock.
Utilize workflow automation tools that automatically route requests to the appropriate approvers based on pre-defined criteria. This can speed up the approval process and eliminate delays.
Current Process:
Request Submission:
Employee or manager submits an asset request via email or ticketing system.
Approval Workflow:
The request goes through multiple layers of approval (e.g., manager, finance, IT).
Procurement:
The procurement team sources the asset from vendors, often waiting for quotes or approvals.
Configuration and Setup:
IT receives the asset, configures it with required software, and ensures compliance.
Deployment:
The asset is delivered to the employee, often with limited tracking of assignment.Simplified Process:
1. Centralized Self-Service Portal
2. Automated Approval Workflow
3. Vendor Integration
4. Standardized Configurations
5. Tracking and Asset Assignment
6. Streamlined Delivery
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