Critique the roles and responsibilities, what other key stakeholder might be present in your organization?

[Wendie Balzano]

NA

[Alamin Ahmed]

third party managed service providers, directors, project sponsors

[Beverley Riley]

Definitely the CFO, CTO, BUM and the CEO of the group. It is however also important to have trust and reliance from the sales teams.

[Calysta Smiley]

Approver levels, and their knowledge/understanding on programs/software that is being purchased and why.

[Doug Berglund]

C- level as well as middle management and other asset management managers.

[Patrick Pate]

Risk Management roles, Enterprise Architecture roles, Cybersecurity Roles, physical security

[Milton Crawford]

IT Finance Leads, VP’s, Directors, CTO, CFO

[Madhavi Poosala]

CISO and CTO executives

[Madhavi Poosala]

All users

[Roy Bonilla]

Multiple IT teams, CISO, Business architects

[Jennifer Fedyszyn]

Finance leads, EVP and CAO, CFO, directors, multiple IT teams.

[Eleusa Nunes]

Cross functional teams, CSMs

[JerromeJade Rosales]

Finance, IT Security, Operations Management, HR, PMO, Executive and Leadership.

[Laura Hudani]

ITAM Manager
Responsibility: Oversee the ITAM program, including policy creation, lifecycle management, and compliance.
Critique: This role is often stretched thin.

Procurement Team
Responsibility: Handle vendor negotiations, purchase approvals, and contract management.
Critique: Procurement may lack technical knowledge of software licensing models or cloud agreements, leading to suboptimal decisions.

Finance Team
Responsibility: Budgeting, cost analysis, and ensuring ROI for IT assets.
Critique: Finance often focuses on cost reduction but may not understand the strategic importance of ITAM in driving long-term savings.

IT Department
Responsibility: Implement and manage ITAM tools, provide technical support, and integrate ITAM with broader IT processes.
Critique: IT may view ITAM as secondary to operational priorities, leading to delays in implementation or data integration.

HR
Responsibility: Facilitate onboarding and offboarding processes, including asset assignment and recovery.
Critique: HR may not always coordinate effectively with ITAM, leading to gaps in tracking assigned devices or reclaiming them during employee transitions.

Executive Sponsor
Responsibility: Champion ITAM at the strategic level, secure resources, and ensure alignment with organizational goals.
Critique: The executive sponsor may not always be actively engaged, leaving ITAM without necessary advocacy or resources.

Key Stakeholders That Might Be Missing
Cybersecurity Team
Role: Ensures IT assets meet security standards, particularly in managing shadow IT or mobile devices.
Why Important: Cybersecurity integration can help identify risks associated with unmanaged devices and ensure compliance with data protection regulations.

Data Analysts/BI Specialists
Role: Analyze ITAM data for insights into asset utilization, cost savings, and performance.
Why Important: Dedicated analysts can uncover trends and opportunities that might go unnoticed, driving continuous improvement.

[Whitney Wildeboer]

Finance and technology leaders

[Author]

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