Two opportunities for improvement from the self-assessment survey:
1) use of a central request process for software
2) vendor consolidation
Focusing on these two areas could increase cost savings and improve ROI by reducing the oppotuntity to select and purchase redundant software for individual lines of business. When software is selected and purchased in silos, even via an RFP process, there is possibility of competing software added to the infrastructure and reduced opportunity for improved pricing based on scale.