While our ITAM program is still pretty new to my organization, our acquisition process is pretty put together. Some challenges to improving it is a lack of staff to ensure that everyone understands why certain things are done certain ways and why we are implementing policies – our communication and education (mostly education) could use a helping hand and that could be a large challenge.
The biggest challenges improving the Acquisition KPA in my organization are:
1) Integration among many different provisioning systems
2) Managing the related regulatory requirements
3) Budget constraints