Forum Replies Created
-
Posts
-
LEG & COM KPA is included in our company’s VM KPA. They risk assess all vendors before doing business with them.
I think all KPAs in the identified workflow makes sense. If I had to remove one, I would choose AID. If there were product or service issues from this group, those are probably already being reported to the PRO or ACQ areas.
Financial Manager: Initiates transaction and issues payments
Asset IT Personnel: Accepts assets and reports on status through lifecycle
Technical Personnel: Installation and configuration of asset
Acquisition Manager: Attains the asset
Vendor Manager: Monitoring vetted vendors
Legal Role: Compliance
Executive Sponsor: Enforcer
Employees will benefit from the due diligence of the above roles, as it should result in quality goods, services and support.Our organization is currently trying to implement a formal policy for acquisition and have received feedback around…
Resistance to altering their current workflows,
ACQ initiative and operational demands do not align,
Resources are already stretched thin; therefore, adoption is slow.AQU – Acquisitions will be made from a vetted vendor list, curated by Vendor Management, which takes into consideration the needs of the ORG and designed to ensure the best quality of products and services.
DOC – The Vendor Manager maintains a document library of vendor interactions. It includes tangible attributes of a vendor’s profile: contracts, negotiations, SLAs, vendor contact info, etc.
POL – Vendor Management provides input for policy creation by evaluating the needs of the ORG while managing risk, financials and performance.Communication is more important. Recipients need to be able to understand what is being communicated to support the organizations goals and be able to apply to support their own needs.
Policy notification and acceptance. If employees are not presented with the policies, how will they know that the organization takes them seriously?
It depends on the policy. There are termination consequences for those who disregard policies that protect company data and systems.
For lighter offenses, maybe they get a written warning that is added to their employee file.Process to request for new software
1. Requirements gathering and analyzing need creates a lot of back and forth emails, which wastes time.
a. Schedule a call to discuss.
2. Several Forms have been created to collect data; however, the answers tend to vague or too technical for the audience.
a. Consolidate forms down to one or two. Eliminate redundant questions. Confirm answers during call in step 1 to ensure clarity.We have a lot of long term employees who remember a time when there were fewer policies. They take advantage of long term relationships by going direct to the source of what they need, and bypassing proper procedures. My communication with them needs to be consistent every time, as well as showing support for the new policies and procedures.
