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April 14, 2024 at 3:18 pm in reply to: Does your organization already have a document library already and, if not, where will you store documents? #57649Heather WaiderParticipant
Yes
April 14, 2024 at 3:15 pm in reply to: Does your organization already have a document library already and, if not, where will you store documents? #57648Heather WaiderParticipantYes, there are multiple. I think it could be consolidated or redesigned.
April 14, 2024 at 3:10 pm in reply to: Name legislations you’re familiar with that likely will affect your ITAM program. #57644Heather WaiderParticipantSarbanes-Oxley Act.
April 7, 2024 at 7:15 pm in reply to: What educational events will you attend to improve your ITAM skills? #57032Heather WaiderParticipantACE, IMUG and Wednesday Webinars.
April 7, 2024 at 7:11 pm in reply to: Discuss whether communication or education is more important. #57031Heather WaiderParticipantCommunication is more important. Recipients need to be able to understand what is being communicated to support the organizations goals and be able to apply to support their own needs.
Heather WaiderParticipantPolicy Management. It defines the who, what and why.
April 6, 2024 at 5:34 pm in reply to: What do you think is the most important policy for an ITAM program? #57028Heather WaiderParticipantPolicy notification and acceptance. If employees are not presented with the policies, how will they know that the organization takes them seriously?
April 6, 2024 at 5:32 pm in reply to: Policies must be enforced. What consequences will there be if they are not followed? #57027Heather WaiderParticipantIt depends on the policy. There are termination consequences for those who disregard policies that protect company data and systems.
For lighter offenses, maybe they get a written warning that is added to their employee file.April 6, 2024 at 5:29 pm in reply to: Consider a process in your organization and brainstorm how to simplify it. #57026Heather WaiderParticipantProcess to request for new software
1. Requirements gathering and analyzing need creates a lot of back and forth emails, which wastes time.
a. Schedule a call to discuss.
2. Several Forms have been created to collect data; however, the answers tend to vague or too technical for the audience.
a. Consolidate forms down to one or two. Eliminate redundant questions. Confirm answers during call in step 1 to ensure clarity.April 6, 2024 at 4:54 pm in reply to: In what ways will your office culture affect how you communicate? #57025Heather WaiderParticipantWe have a lot of long term employees who remember a time when there were fewer policies. They take advantage of long term relationships by going direct to the source of what they need, and bypassing proper procedures. My communication with them needs to be consistent every time, as well as showing support for the new policies and procedures.
April 6, 2024 at 4:18 pm in reply to: What’s the first policy you’ll create and enforce in your ITAM program? #57024Heather WaiderParticipantAgile Desk Equipment
– Identify list of standards
– Who is eligible
– How to request new/replacement
– How to request moveApril 6, 2024 at 3:15 pm in reply to: Critique the roles and responsibilities, what other key stakeholder might be present in your organization? #57022Heather WaiderParticipantOur parent company is technically the Policy & Project Manager for our ITAM program. We follow their lead with regards to Acquisition, Compliance and Legislation.
Disaster Recovery is managed by C-level managers.April 6, 2024 at 2:56 pm in reply to: Consider the executives you’ll have to convince. What negotiation skills will you have to use? #57021Heather WaiderParticipant* Value creation
* Preparation
* Communication
* Strategy
* CompromiseApril 6, 2024 at 2:55 pm in reply to: What roles and responsibilities do you have or anticipate you’ll have in your ITAM program? #57020Heather WaiderParticipantCurrently we have responsibilities that encompass…
Finance, Vendor, Acquisition, Receiver, Asset ID, Technical, Disposal, Disaster Recovery.
We need to expand those to include…
Communication & EducationHeather WaiderParticipantDisposal Management
Is-Map = AID+CMP+POL+VEN+DOC+COM(FIN)
Should-Map = AID+POL(CMP+LEG+VEN)+DOC+COM(PRG+FIN+ACQ)
Assets are identified for disposal and status updated in asset tracker.Devices are erased and software harvested according to Policy. Vendors have been vetted by parent company; however, local Legislation is unknown. LEG should be researched and communicated relularly. Disposal paper work and asset ACQ information is collected and reported to Finance for final retirement. We should have a document repository that links to individual asset history within the organization (from cradle to grave). -
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