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Communication is more important. Recipients need to be able to understand what is being communicated to support the organizations goals and be able to apply to support their own needs.
Policy notification and acceptance. If employees are not presented with the policies, how will they know that the organization takes them seriously?
It depends on the policy. There are termination consequences for those who disregard policies that protect company data and systems.
For lighter offenses, maybe they get a written warning that is added to their employee file.Process to request for new software
1. Requirements gathering and analyzing need creates a lot of back and forth emails, which wastes time.
a. Schedule a call to discuss.
2. Several Forms have been created to collect data; however, the answers tend to vague or too technical for the audience.
a. Consolidate forms down to one or two. Eliminate redundant questions. Confirm answers during call in step 1 to ensure clarity.We have a lot of long term employees who remember a time when there were fewer policies. They take advantage of long term relationships by going direct to the source of what they need, and bypassing proper procedures. My communication with them needs to be consistent every time, as well as showing support for the new policies and procedures.
Agile Desk Equipment
– Identify list of standards
– Who is eligible
– How to request new/replacement
– How to request moveOur parent company is technically the Policy & Project Manager for our ITAM program. We follow their lead with regards to Acquisition, Compliance and Legislation.
Disaster Recovery is managed by C-level managers.Currently we have responsibilities that encompass…
Finance, Vendor, Acquisition, Receiver, Asset ID, Technical, Disposal, Disaster Recovery.
We need to expand those to include…
Communication & EducationDisposal Management
Is-Map = AID+CMP+POL+VEN+DOC+COM(FIN)
Should-Map = AID+POL(CMP+LEG+VEN)+DOC+COM(PRG+FIN+ACQ)
Assets are identified for disposal and status updated in asset tracker.Devices are erased and software harvested according to Policy. Vendors have been vetted by parent company; however, local Legislation is unknown. LEG should be researched and communicated relularly. Disposal paper work and asset ACQ information is collected and reported to Finance for final retirement. We should have a document repository that links to individual asset history within the organization (from cradle to grave).Strengths =
* Kind & approachable.
* Trustworthy.
Weaknesses =
* Easily side tracked.
* Lack of confidence
Opportunities =
* Self promote / be positive
* Socialize/Network
* Exercise
Threats =
* Criticism (constructive or malicious)
* Over scheduling or time mismanagementStrengths =
* Customer service/trust
* Stockroom organization and cleanliness
* Disposal Management
Weaknesses =
* Lack of COM&EDU creates more support requests.
* Slow ACQ
* Local IT Asset Database is obsolete and does not support current business initiatives
Opportunities =
* Promote Existing Policy by better utilizing and promote Org’s nationwide Help Desk team and support portal.
Threats =
* PRG…Lack of consequences when policies are not followed.
* PRJ…Walk-ups, instant messaging, 911 requests
* FIN and Compliance directives tend to be lengthy and time consuming processes
* IT resource consolidation efforts may potentially leave a void in staff.
