Strengths =
* Customer service/trust
* Stockroom organization and cleanliness
* Disposal Management
Weaknesses =
* Lack of COM&EDU creates more support requests.
* Slow ACQ
* Local IT Asset Database is obsolete and does not support current business initiatives
Opportunities =
* Promote Existing Policy by better utilizing and promote Org’s nationwide Help Desk team and support portal.
Threats =
* PRG…Lack of consequences when policies are not followed.
* PRJ…Walk-ups, instant messaging, 911 requests
* FIN and Compliance directives tend to be lengthy and time consuming processes
* IT resource consolidation efforts may potentially leave a void in staff.
