Communication & Education Management, Program Management, and Policy Management are the foundation of every functional ITAM program. If you could, would you stick with those three KPAs as a foundation, or choose a different three KPAs?
Prog Home v3›Forums›CAMP SPT›Communication & Education Management, Program Management, and Policy Management are the foundation of every functional ITAM program. If you could, would you stick with those three KPAs as a foundation, or choose a different three KPAs?
I disagree that they are the foundation. Do they shape and make a big impact on the ITAM program? Yes, but they aren’t what determine functionality. Are they best practice? Yes, but you can have functional ITAM without them.
For me, the important ones are Documentation, Compliance, and Policy.
Stick with all but policy management. While it is important, in my role we have an entire team working on policy and while we help dictate it is not our sole responsibility. I would instead put acquisition management as a core