Describe a time when there was a miscommunication and explain how you handled it.

[Cassandra Tillman]

Identify what was communicated incorrectly to what audience and immediately correct using appropriate, affective forms of communication.

[Kathy Jackson]

I checked in with all parties involved until I discovered where the miscommunication occurred. Then I clarified the correct information with all parties.

[Max Thorne]

Can’t remember one, but there has been some.

[Catharine Titus]

Once miscommunication occurs, recap from beginning to insure all parties have understanding before moving forward.

[Anders Bastrup]

The best way to handle a miscommunication is to get all parties together and straighten everything out. It’s always best to go straight to the source.

[Ugonna Ike-Peters]

I’ve had cases of miscommunication do to language barriers. I find written communication works best in those situations.

[John Smorstad]

I misspoke and said something that the person I was speaking to did not like at all. I tried to explain what I meant to say and should have said but the relationship was permanently damaged.

[Valentin Chaves]

Ahorita means different in Spain and Peru, So I was expected something to be done in minutes, the following time I requested for the estimated resolution time

[Mashad Shoeb]

I handle miscommunication by discussion later with lesson learned

[Muhammad Hasan]

using the STAR method (Situation, Task, Action, Result)

[Jade Dawson]

Miscommunication About Software Delivery Timelines
What happened:
A project team expected E5 Licenses to be delivered by Friday for a new onboarding wave. However, the procurement team had scheduled delivery for the following Monday due to supplier lead times. The project team hadn’t been informed of the delay, and the onboarding was at risk.

How It Was Handled:
Immediate Acknowledgment
I acknowledged the miscommunication and took ownership of clarifying the situation.

Clarified the Facts
I contacted procurement to confirm the delivery timeline and reasons for the delay.

Communicated Transparently
I updated the project team with the correct delivery date and explained the cause of the delay.

Proposed a Workaround
I arranged for temporary csp licenses to cover the onboarding needs.

Prevented Future Issues
I worked with both teams to set up a shared delivery tracker and added a notification step for any changes in delivery schedules.

Outcome:
The onboarding went ahead without disruption, and the teams appreciated the proactive communication and quick resolution. The new tracker also improved visibility for future deliveries.

[Justin Murray]

A department thought that I said we were unable to acquire some software that they needed when in reality I was just letting them know it was not within their budget. We had rebundled some other software and we were able to make it work.

[Cathy Gilham]

Sometimes language can become a barrier for understanding. Making sure I repeat back what I believe I heard helps to rectify miscommunications.

[Wilmar Santos]

there was a miscommunication in a report project where the sponsors expectations was unclear. Then we suggest a screening session direct with then to understand their reporting needs.

[Gins Campos]

A new Organizational Chart discussed by our Leader during the townhall but the employee included in that Org Chart doesn’t know why their names are included in the org Chart, what are their roles, what are the company’s expectation and where are the guidelines. This kind of communications creates a lot of questions from the team.

[Author]

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