Describe a time when there was a miscommunication and explain how you handled it.

[Eleusa Nunes]

Always, always, always, go back and make sure that what the interlocutor said or wrote, it is what was meant.
Often I find that miscommunication happens when the person(s) is writing or saying something in the “heat” of the moment of when tings are not going so well on their side of the fence.
When nervous are calmed, the path for discussions and further understanding is open and the miscommunication is properly handled.

Unfortunately in a world of ” emails”, is easier not say what was not really meant to be “communicated”.

[JerromeJade Rosales]

A few days later, as my team was finalizing their tasks, I noticed that some members were stressed about meeting the original deadline. Upon further investigation, I realized that I had not communicated the updated deadline correctly. I immediately took responsibility for the miscommunication. I acknowledged my mistake to the team and clarified the new deadline, emphasizing that they now had more time to complete their tasks.

[Laura Hudani]

Miscommunications happens. But when they do the first thing I do is figure out what needs to be done first to mitigate the situation. Once we have things controlled I would go back and review the chain of events to determine where the miscommunication occured and what we can do to avoid it recurring.

[Whitney Wildeboer]

I asked a group a question and could tell by the responses that I didn’t communicate the question well. I thanked everyone for their feedback and then rephrased my original question so that the group understood.

[Brian Rodrigues]

An asset manager sent an email telling two team members to “assign the same new laptop.” One team member assigned the laptop, while the other thought it was not assigned and searched for an asset for a long time. After realizing the confusion, they had a quick meeting to clarify the task. From then on, they started to specify tasks more clearly to avoid similar misunderstandings.

[Deepika Kalaveni]

There was an email where everyone thought the action had been taken, but in reality, it hadn’t been actioned. Somehow, the client reminded us of the email, and immediately, the internal team connected over a call and resolved the issue.

[Mohamed Hakim]

It happens all the time. Just have to reiterate your point.

[Joey Shadduck]

weve had miscommunications on the required specs for devices to be used in the field and ended upo with the wrong size cases. we revised our request system to add in manager approval to confirm the correct equipment was ordered.

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