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Always, always, always, go back and make sure that what the interlocutor said or wrote, it is what was meant.
Often I find that miscommunication happens when the person(s) is writing or saying something in the “heat” of the moment of when tings are not going so well on their side of the fence.
When nervous are calmed, the path for discussions and further understanding is open and the miscommunication is properly handled.Unfortunately in a world of ” emails”, is easier not say what was not really meant to be “communicated”.
A few days later, as my team was finalizing their tasks, I noticed that some members were stressed about meeting the original deadline. Upon further investigation, I realized that I had not communicated the updated deadline correctly. I immediately took responsibility for the miscommunication. I acknowledged my mistake to the team and clarified the new deadline, emphasizing that they now had more time to complete their tasks.
Miscommunications happens. But when they do the first thing I do is figure out what needs to be done first to mitigate the situation. Once we have things controlled I would go back and review the chain of events to determine where the miscommunication occured and what we can do to avoid it recurring.
I asked a group a question and could tell by the responses that I didn’t communicate the question well. I thanked everyone for their feedback and then rephrased my original question so that the group understood.
An asset manager sent an email telling two team members to “assign the same new laptop.” One team member assigned the laptop, while the other thought it was not assigned and searched for an asset for a long time. After realizing the confusion, they had a quick meeting to clarify the task. From then on, they started to specify tasks more clearly to avoid similar misunderstandings.
There was an email where everyone thought the action had been taken, but in reality, it hadn’t been actioned. Somehow, the client reminded us of the email, and immediately, the internal team connected over a call and resolved the issue.
weve had miscommunications on the required specs for devices to be used in the field and ended upo with the wrong size cases. we revised our request system to add in manager approval to confirm the correct equipment was ordered.
Typically when I run into a miscommunication situation, I slow down, ask clarifying questions so that I can identify where the other person is at and then I would state my side again making sure that I have emphasized the points where we may have gotten disconnected previously. I would then follow that up by seeing if the other person has questions or additional things that they need to clarify.
We had someone order wireless adapters for machines that had them built in due to going around standard approval processes. We addressed the issue with their procurement technician and closed the loophole
Having multiple teams working on a project and informaiton is not being shared amognst teams. Having clear expectitians or job assigned to each group, sharing information on finding and assignin a peer to represent each team and their progress to complete the project on daily basis or set a meeting.
There was a situation during a team project where a miscommunication occurred regarding a report deadline. The issue arose when one of my colleagues misunderstood the deadline, thinking it was later in the week. As a result, they submitted their portion much later than expected, creating a bottleneck for the team. To address this, I first identified the source of the miscommunication, which stemmed from a lack of clarity in how the deadline had been communicated in the group chat. We had different interpretations of the date, and it wasn’t clear enough to avoid confusion.
After dissecting the issue, I took steps to rectify the situation. I reached out to my colleague to clarify the misunderstanding and quickly worked with the team to meet the project requirements. Additionally, I suggested implementing a more structured communication method, such as calendar invites, to ensure deadlines and important details are crystal clear moving forward.Most miscommunication happens through the telephone affect or simple misunderstandings. Best to have all stakeholders present and explain details in a steady, calm manner. Allow prolonged silence to let those with questions to speak up.
I initiated contact and sought to call in order to hash out the miscommunication issue as email/text doesn’t always translate accurately. Having a quick sidebar can quickly address any confusion
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