miscommunication on who’s going to answer an email addressed to the team. I took ownership and communicated clearly that the person involves in the task specific to the email inquiry should answer it as protocol as other team members might not know exactly what the issue is about as they handle different activities from different stakeholders.
miscommunication on who’s going to reply to an email addressed to the team. I took ownership and made it a protocol moving forward that the if the email is addressed to the team, the person InCharge to that stakeholder should answer the email
Schedule a meeting to discuss differences of understanding and listen to each others perspectives and reasons, determine middle ground, work from there.