Describe a time when there was a miscommunication and explain how you handled it.

[David Saliem]

N/A

[Annatjie van]

n.a

[Victor Danao]

miscommunication on who’s going to answer an email addressed to the team. I took ownership and communicated clearly that the person involves in the task specific to the email inquiry should answer it as protocol as other team members might not know exactly what the issue is about as they handle different activities from different stakeholders.

[Victor Danao]

miscommunication on who’s going to reply to an email addressed to the team. I took ownership and made it a protocol moving forward that the if the email is addressed to the team, the person InCharge to that stakeholder should answer the email

[Holly McInroy]

Schedule a meeting to discuss differences of understanding and listen to each others perspectives and reasons, determine middle ground, work from there.

[John Paul Lorenzo]

Acknowledging the problem and then communicating it properly.

[Adam Warner]

More communication. What went wrong? How? What did it affect? How can we make this right?
Mistakes happen, but knowledge needs to be gained so they’re not repeated. I am dealing with an issue right now even where some huge costs associated with a service were not communicated to me, and then I was not made aware of the billing for an extended period to rectify the cost issue. I am in the process now of comparing options for better costs and will be addressing the lack of notice to ensure it doesn’t repeat in other venues.

[Ana Arteaga]

I was called in to a meeting to discuss my position in a situation. I explained how I completely understand the other persons view but based on the current situation how an exception needed to be made and how this was a onetime request and a process was in place to establish the need for the process going forward.

[Leslie June]

Happens occasionally – when I think someone did not hear what I said, i turn it around to I did not effectively communicate, train and correct

[Alexis Thomason]

Anytime I find miscommunication, it’s important to me that the person and I meet up together, face to face, to clear the air and create understanding again.

[Nathaniel Reyes]

n/a

[Jose Narrea]

Collaboration

[Javier Moreno]

The license expired, causing a temporary disruption in access for several teams:

I facilitated a quick sync between Procurement, ITAM, and the affected business units to clarify responsibilities and restore access through a temporary license extension

We discovered that the RACI chart for license renewals was outdated and unclear

[Prerna Misra]

To effectively handle miscommunication, start by actively listening and seeking clarification to understand the other person’s perspective

[Pratiksha Rajendra Jadhav]

None

[Author]

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