More communication. What went wrong? How? What did it affect? How can we make this right?
Mistakes happen, but knowledge needs to be gained so they’re not repeated. I am dealing with an issue right now even where some huge costs associated with a service were not communicated to me, and then I was not made aware of the billing for an extended period to rectify the cost issue. I am in the process now of comparing options for better costs and will be addressing the lack of notice to ensure it doesn’t repeat in other venues.