Cathy Gilham

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August 18, 2025 at 10:33 am in reply to: What mobile savings do you expect to uncover with your ITAM program? #74506

Cathy Gilham
Participant

We have just begun documenting the process for mobile inventory.

August 18, 2025 at 10:31 am in reply to: What mobile savings do you expect to uncover with your ITAM program? #74505

Cathy Gilham
Participant

We are just beginning our mobile roll out. More to come once we are implemented

August 18, 2025 at 10:30 am in reply to: What hardware savings do you expect to uncover with your ITAM program? #74504

Cathy Gilham
Participant

Our EOL Disposal program is completely self-funding. Through re-selling a significant amount our EOL models we garner credits that can be used for collection, sanitization and destruction in an environmentally sustainable manner

August 18, 2025 at 10:26 am in reply to: What software savings do you expect to uncover with your ITAM program? #74503

Cathy Gilham
Participant

I am more focused on Hardware than software but I do know the SAM team are very active in tracking our license compliance and have found substantial savings in licensing and have recognized still more savings in avoiding costly fines.

August 18, 2025 at 10:22 am in reply to: Construct the mission of your ITAM program. #74502

Cathy Gilham
Participant

The ITAM Practice exists to track and manage assets (hardware and software) throughout their lifecycle while reducing cost and risk to the business and IT, and tracking our enterprise investments in IT Assets.

The objectives of the ITAM processes are to:

Maximize the value from IT Assets over their lifetime
Provide IT Asset inventory information for financial audits and forecasts
Provide information on IT Assets to support IT decision making, at both strategic and tactical levels
Minimize exposure to risks relating to missing, unassigned, unsupported, or unapproved hardware/software
Oversee IT Asset disposal in compliance with legal, environmental, and corporate standards
Improve visibility and insight regarding IT asset investment costs and historical expenditure trends
Contain run costs by optimizing IT asset inventory levels, managing the ITAM supply chain, and negotiating better price-value ratios based on volume discounts or business volume guarantees
Ensure that appropriate business controls are followed for ERIE’s IT Asset inventory through implementation of formalized, consistent, end to end ITAM processes with actively monitored key performance indicators (KPIs) and well managed metrics
Purchase, deploy, and dispose of IT assets in a management authorized manner

August 18, 2025 at 10:14 am in reply to: Name individuals in your organization who are not ITAM customers. #74501

Cathy Gilham
Participant

All Employees and Vendor partners in our organization are ITAM Customers.

August 18, 2025 at 9:41 am in reply to: Communication & Education Management, Program Management, and Policy Management are the foundation of every functional ITAM program. If you could, would you stick with those three KPAs as a foundation, or choose a different three KPAs? #74499

Cathy Gilham
Participant

agree

August 18, 2025 at 9:40 am in reply to: Create a RACI chart that includes individuals already involved or who will be involved in your ITAM program. #74498

Cathy Gilham
Participant

HAM Team; SAM Team; CMDB Team make up the ITACM team.

August 18, 2025 at 9:38 am in reply to: What steps do you take to network with other individuals in the profession? #74497

Cathy Gilham
Participant

Joining IAITAM Is the first step. Once I’ve completed some Certifications I hope to attend a conference where I can network with others in the industry. I also will look to periodically view and participate in User Group communications.

August 18, 2025 at 9:36 am in reply to: If your organization took the ITAM360 Assessment, what rating do you expect it would get for each KPA? #74496

Cathy Gilham
Participant

I would expect a fairly high rating given our processes and procedures are fairly mature.

August 18, 2025 at 9:35 am in reply to: Being an IAITAM member demonstrates a commitment to growing the ITAM profession. In what ways will you personally contribute to the industry? #74495

Cathy Gilham
Participant

I will use my knowledge to assist, periodically looking through user groups comments etc to see if I can help provide a different focus or view based on our policies and procedures

August 18, 2025 at 9:33 am in reply to: How do your standards align with IAITAM’s high standards for the profession? #74494

Cathy Gilham
Participant

we are fairly well developed and maintain high standards.

August 18, 2025 at 9:19 am in reply to: Which IAITAM certification would you like to earn after CAMP? #74493

Cathy Gilham
Participant

CHAMP and CITAD

August 18, 2025 at 9:18 am in reply to: What additional KPA would you add to the list of 12? #74492

Cathy Gilham
Participant

Not sure at this point

August 18, 2025 at 9:15 am in reply to: Has your organization ever been audited? If yes, describe how it went. #74491

Cathy Gilham
Participant

Yes. We had some minor findings that were easy to resolve.
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