[Richard Carteron]

Our IT Service Management team

[Richard Carteron]

I have attended a few conferences and user groups.

[Richard Carteron]

I feel we would score Medium to High.

[Richard Carteron]

I plan to continue following the best practices and finding ways to implement them in all areas of ITSM

[Richard Carteron]

All of our standards align with IAITAM’s

[Richard Carteron]

I am scheduled for CSAM on 7/1/25

[Richard Carteron]

I cannot think of any additional KPA’s

[Richard Carteron]

Yes, a few times. It was a little stressful at times, but we pulled through successfully with little to no fines.

[Richard Carteron]

Unique ID with a scannable barcode and the company name.

[Richard Carteron]

I am aware of what has been budgeted when it comes to our Software renewals, and I am aware of what is available if we are over budget.

[Richard Carteron]

Security has become more of a concern, especially with employees working remotely. All discovery tools must remain functional, accurate and compliant.

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