If I were to suggest alternative or additional KPAs, I might consider:
Risk and Compliance Management: Ensuring that IT assets are used in ways that comply with laws, licensing agreements, and internal security policies. It addresses legal and financial risks.
Financial Management: ITAM programs rely on accurate financial tracking to manage costs, optimize investments, and avoid unplanned expenditures.
Data & Analytics Management: Effective ITAM programs use data to track usage, performance, and trends to optimize resources and make informed decisions.