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We need to continue discovery and reconciling data in our IT Asset Management tool before we can get to the step of realizing savings. We have had small wins in that area, but I’d expect 10-25% once our data is correct.
This needs to be build, but it should be managing the complete lifecycle of an asset, inclusive of accurate and complete documentation, and using best practices for vendor management, acquisition management, etc.
Everyone is ultimately an ITAM customer, even the workers in the field of our utility company (toughbooks, access to M365, iPhones).
ITAM team (analysts that negotiate/review agreements, perform compliance reviews; specialists that process requisitions, invoices, quotes), ITAM Team Lead, in-house contractors who manage hardware, our Procurement team, CIO, senior IT managers, Legal.
I haven’t done much. When going to trainings I try to network with other professionals, but I haven’t had much of an opportunity. I am looking to potentially join IAITAM, which may offer a few more opportunities.
I’d say mid-range to low scores. Some areas we’re handling well, but we don’t have a software retirement process (haven’t had it for the last 6 years) due to resource constraints. There is definitely work to be done.
I plan to implement what I learn within my ITAM team. I’ll also plan to continuously learn more in the IAITAM space.
We have a lot of work to do to implement best practice standards. Since I’ve joined the team, my focus has been on Documentation Management, and internally educating and communicating with our team on the importance of accurate and complete documentation (we have lower level clerks that enter the data, but some don’t have much of a HAM or SAM background).
I have already completed CSAM earlier this year, so I think I would either look at CHAMP or CITAD next.
Yes, we have been audited by external vendors in ITAM. While I wasn’t directly involved, some have gone well (in compliance), we have a small true-up to do, and one didn’t go well. The analyst who had initially worked on negotiations was using an email instead of the contract, and that did not fly with the vendor. We had to pay a significant amount in that instance.
