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May 8, 2025 at 11:16 am in reply to: Perform a SWOT analysis on yourself. What are your strengths, weaknesses, etc.? #71817
Leslie June
ParticipantSee previous answer
May 8, 2025 at 11:15 am in reply to: Create a SWOT analysis of your current or anticipated ITAM program. #71816Leslie June
ParticipantStrengths – Experience, establishing trust, cross-functional team leadership
Weaknesses – Day to day run operations – I have been a consultant for decades, never a practitioner
Opportunities – CDW is considering offering ITAM as a Service – getting involved with that could give me practitioner experience to round out my knowledge for consulting purposes
Threats – My contract renewal depends on CDW continuing to sign new businessMay 7, 2025 at 3:28 pm in reply to: Describe a time when there was a miscommunication and explain how you handled it. #71807Leslie June
ParticipantHappens occasionally – when I think someone did not hear what I said, i turn it around to I did not effectively communicate, train and correct
Leslie June
ParticipantEnable
Leslie June
ParticipantBe a good example
May 7, 2025 at 3:23 pm in reply to: Think of another form of communication that isn’t mentioned in the chapter. #71804Leslie June
ParticipantSocial media
May 7, 2025 at 3:02 pm in reply to: Do you have templates for paperwork such as a Request for Quote or Request for Proposal? #71797Leslie June
ParticipantNo I used to have these when doing tool agnostic consulting. Since I work for CDW all our customers buy from us.
May 7, 2025 at 2:59 pm in reply to: Discuss how the Acquisition Manager acts as a gatekeeper. #71796Leslie June
ParticipantThe Acquisition Manager has the power and responsibility to approve / reject asset acquisition requests, either via automation of policy-driven processes and procedures or, personally. They must exercise this power and responsibility.
May 7, 2025 at 2:56 pm in reply to: How will you explain the various job titles to the Human Resources Department? #71794Leslie June
ParticipantI won’t. Roles are differnt than titles.
Leslie June
ParticipantIn some cases yes, others no. Depends on how big the customer is, how many folks play multiple roles.
May 7, 2025 at 2:53 pm in reply to: Do you or will you have personnel lined up to support the management roles? #71792Leslie June
ParticipantI require my customers to identify the individuals who will own the roles (depending on scope, where they are in the maturity journey).
May 7, 2025 at 2:51 pm in reply to: How can your organization help the environment when it comes to IT assets? #71791Leslie June
ParticipantEnsuring all vendors have and use sustainability procedures, and having an ITAD vendor who recycles when feasible and is regulatory compliant when it comes to hazmat disposal
May 7, 2025 at 2:27 pm in reply to: Does your organization already have asset disposal? If not, what’s one thing you can do when you return to encourage that? #71785Leslie June
ParticipantI honestly am not sure what CDW does for its employees, however I advise the customers I serve to get a dedicated ITAD vendor. If they want me to recommend, I will, or if they simply want logistics, aka OnePak services I will connect them. I do have customers who use an ITAD vendor at disposal however not always the same one as they shop around for the best deal at the time.
May 7, 2025 at 2:24 pm in reply to: What mobile savings do you expect to uncover with your ITAM program? #71784Leslie June
ParticipantFor mobile, most of my customers use BYOD, so savings are not as big as security. Offboarding processes that disable accounts immediately at termination prevent loss of IP, sensitive data, etc.
May 7, 2025 at 2:21 pm in reply to: What hardware savings do you expect to uncover with your ITAM program? #71783Leslie June
ParticipantFor hardware biggest thing customers achieve is getting rid of old unused hardware scattered around the environment, and with software removal saving on license renewals. going forward, some save big by reusing available inventory however that is not feasible for everyone due to company policies or legislative requirements (e.g., Brazil)
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