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1. Identify roles and responsibilities
2. Ensure a complete, accurate, current asset inventory synchronized with a likewise CMDB based on a defined data population model ensuring all data elements are populated by their true GOLD source, be it an external data source or an ITAM process
3. Define, implement, and monitor policy driven Asset Lifecycle Management processes for all asset types – hardware, software, mobile, consumables, and non-IT managed assets
4. Install Governance, including a governing body, members, chair, secretary, charter, regular meetings, agendas, publication of agendas and minutes, and adopted policy, process or procedure changes and monitor the implementation of said.Everyone is an internal ITAM customer, and all our clients are ITAM Professional Services customers!
We are actually not involved in our company’s internal ITAM program. However I work with customers to create RACIs for their organizations – each is different depending on resources, business goals, size, and maturity.
My company, CDW, would do very well in all areas. My customers would mostly not do so well at the beginning of projects and much better a year after implementation – that’s why they are our customers.
I present at ACE, write articles for ITAK, present at roadshows, imugs, and during ITAM Awareness month.
As ITAM Consultants, we educate, advise, and define solutions that support the IAITAM standards using ServiceNow ITSM-ITAM, HAM, and SAM Pro for customers.
AI Management – defining goals, policies, governance, training, learning, data and computing requirements, use of AI agents, robotics, oversight, agentic, applications in each of the other KPAs, monitoring successes and failures (KPIs), and Continual Service Improvement (CSI)
My organization has not been audited that I know of. However, many of my clients’ organizations have. Some paid hefty fines, others were able to negotiate because they had done their homework, conducted and internal audit, and had a collection of pre-audit reports together with initial goals for negotiation, and an internal agreement on what their acceptable bottom was.
My company uses a barcoded Asset tag to track hardware. I recommend tagging to my customers – it should be a unique randomly generated string, barcode scannable (or QR Code), placed n an easy to access spot on each hardware device. Asset tags should not be informational – else folks will want to cahnge them if the device is repurposed. For devices hard to reach, hard to scan, rfid tags are preferred, even the most inexpensive that can be wanded with the right inexpensive technology.
I know very little about my current organization’s finances other than what is public information as it is a publicly traded company. My role is to ensure I track my time and expenses, stay within budget, and report any current or future expectations of variance to the budget. For my customers. I work with them to understand their financial reporting policies and procedures, data requirements, and budget constraints. We define data capture, procedures, and reporting to support those objectives.
I have been working remote since 1991 before there was an internet. Initially the shocker was the isolation – professional and social. I had to proactively devise new ways to stay connected to my organization and my customers. Over time more and more technology workers began working remotely and communications apps like skype helped us to stay connected. With COVID, customer organizations also started working remotely, eliminating the need for me to travel to conduct current state discovery and requirements workshops while also allowing for more flexible scheduling. Now, I am seeing the incorporation of AI tools such as copilot, virtual agents, NLP, and Agent Assist technologies to eliminate the need for note taking and reposting while improving efficiencies. Next, we are about to see the orchestration of AI agents for ITAM functions such as invoice reconciliation, disposal regulations verification, license compliance and so much more.
