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Strength – Analytical and informative communication.
Weakness – Patience with ineffective leadership.
Opportunity – Being influential to leadership.
Threat – Misrepresentation of ITAM intentions.Strengths: ITAM is proven to be reliable to IT executive management and accounting.
Weakness: Too much involved in one-off exceptions or responding to other teams accusations that ITAM causes disruption to service management.
Opportunities: Continued demonstration competencies are feasible if invested in.
Threat: Lack of interest in investing in employees to reinforce policy, compliance, or governance. Lack of corporate enforcement with HR and legal when it comes to internal policy governance.Most miscommunication happens through the telephone affect or simple misunderstandings. Best to have all stakeholders present and explain details in a steady, calm manner. Allow prolonged silence to let those with questions to speak up.
No. Each vendor depending on their professionalism will have their standard. We attempt to influence most to meet a minimum standard but when the business pushes for substandard documentation, we have to make due.
Working with accounting for budgeting, service department for asset classifications for end users, work with approval pathways and exceptions handling, and project management for hardware procurement.
HR limits job titles to fit generic roles. They do not permit ITAM specific roles. We have to fit our titles under “administrator”, “analyst”, or “manager”.
No. I am a Sr. Analyst when my duties are more under technical engineer (platform administration)/program ownership (hardware asset management policy writer and auditor).
The ITAM team of 4 employees with ITAM are under one manager that encompasses contracts, procurement, logistics, platform administration, inventory management, auditing, internal ordering, software licensing, vendor relationships, and more. So, no, we do not have personnel lined up for management roles.
Yes. But could improve with additional reseller vendors and better systematic reporting with our existing disposal vendor.
