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June 18, 2024 at 7:57 am in reply to: Perform a SWOT analysis on yourself. What are your strengths, weaknesses, etc.? #61051
Jay Finucane
ParticipantS: highly motivated and excellent at data analysis
W: spending all my time on work if in the middle of a task i won’t go home until it’s complete.
O: Training programmes and career progression.
T: in this company there aren’t many avenues for progression it is quite a flat hierarchyJune 18, 2024 at 7:50 am in reply to: Create a SWOT analysis of your current or anticipated ITAM program. #61050Jay Finucane
ParticipantS: Strong team of professionals with extensive experience.
W: 2 log systems which cause conflicts and duplicate data.
O:opportunities to learn from each other and training programs to grow as a team.
T: Globalisation and fast company growthJune 18, 2024 at 7:43 am in reply to: Describe a time when there was a miscommunication and explain how you handled it. #61049Jay Finucane
Participantwe asked a member of a different team in the organisation to raise a ticket but they raised the wrong type of ticket, this was down to them being new and us not being aware that they hadn’t had training in raising these types of tickets. this was resolved by a ticket training session being sat with the staff member and the ticket being closed out and a new one correctly opened
Jay Finucane
Participantevaluate
Jay Finucane
Participant2 sets of eyes are better than one. It is always best to listen to the thoughts and opinions of others and brain storm to get the best results and ideas. some people see things from a different perspective or have different experiences which just strengthens the team.
June 18, 2024 at 7:30 am in reply to: Think of another form of communication that isn’t mentioned in the chapter. #61046Jay Finucane
Participantbody language or indirect communication
June 17, 2024 at 4:59 pm in reply to: Do you have templates for paperwork such as a Request for Quote or Request for Proposal? #61007Jay Finucane
Participantwe contact the vendor direct via email giving them details of the asset we require and they will send back a quote on PDF from their templates. we have a system that has templates we fill out when creating Purchase Orders.
June 17, 2024 at 4:57 pm in reply to: Discuss how the Acquisition Manager acts as a gatekeeper. #61006Jay Finucane
ParticipantThe Acquisition manager is responsible for communicating with a number of different managers within the organisation and external personnel like vendors to confirm the most suitable assets are acquired.
June 17, 2024 at 4:53 pm in reply to: How will you explain the various job titles to the Human Resources Department? #61005Jay Finucane
Participantgive a clear explanation of roles, responsibilities and expectations of the employee.
Jay Finucane
ParticipantYes our roles do match our job titles.
June 17, 2024 at 4:50 pm in reply to: Do you or will you have personnel lined up to support the management roles? #61003Jay Finucane
ParticipantWe have a global ITAM team who all work together to keep our processes and programs up to date and ensure training is provided to new joiners world wide.
June 17, 2024 at 4:48 pm in reply to: How can your organization help the environment when it comes to IT assets? #61002Jay Finucane
ParticipantStoring assets for reuse at a later date if they are suitable, disposing of assets only when they are confirmed end of life and no longer able to serve a purpose in any business unit. disposing of assets in the correct way.
June 13, 2024 at 5:55 am in reply to: Does your organization already have asset disposal? If not, what’s one thing you can do when you return to encourage that? #60847Jay Finucane
ParticipantYes we do.
June 13, 2024 at 5:54 am in reply to: What mobile savings do you expect to uncover with your ITAM program? #60846Jay Finucane
ParticipantUnsure
June 13, 2024 at 5:54 am in reply to: What hardware savings do you expect to uncover with your ITAM program? #60845Jay Finucane
ParticipantUnsure at the moment
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