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Service Management Team, Project Management Team, Compliance Team, Legal Team, Finance Team, Human Resources
Low for most KPAs – we are just starting out. Although we are pretty much matured in two or three of the KPAs a lot of work needs to be done about centralizing asset management and so the processes and policies need to be created for this which at the moment we do not have
We have asset discovery tool in place to manage hardware and software. My biggest task is to come up with the Program itself by way of policy, documentation. I am not too familiar with a lot of compliance/legal stuff. It will be n enjoyable learning experience for me
Yes. We usually have PWC over for audit. I dont really know the metrics they used but I can confirm that one of IT’s metrics relates to Change Management. I think another metrics relates to Assets however I am yet to get my head around this – just from the top of my head the audit required information such as state of the asset, its location, its users, model, make, etc…basic stuff
We are consistent with tagging of our new assets after acquisition. The delivery docket is usually sent to the Finance team for payment of Invoice. After tagging the asset information is sent to Finance for depreciation calculation
I do not have visibility into our finances. We have a dedicated finance team that oversee all financials. I usually supply them with end of month reports for them to calculate charge-backs
