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October 3, 2024 at 1:08 am in reply to: What non-verbals are you using right now as you read these discussion questions? #63946
Pedro Lua
ParticipantNone.
October 3, 2024 at 1:04 am in reply to: Create a SWOT analysis of your current or anticipated ITAM program. #63945Pedro Lua
ParticipantStrengths would be our Asset registration, tagging, and disposal process.
Weaknesses would be the lack of communication with HR to enhance the use of assets due to personnel rotation.
Opportunities would be the full integration with our cloud platform.
And threats would be the easy access of users to install non authorized software.October 3, 2024 at 12:59 am in reply to: Describe a time when there was a miscommunication and explain how you handled it. #63944Pedro Lua
ParticipantOften, during the start of new projects, we assume we will manage all as the previous one, but the true each new project owns its particular characteristics, so have to avoid the “seniority blindness” and ask for all the deliverables and control points to assure a successful outcome.
Pedro Lua
ParticipantDon’t be afraid to commit mistakes but avoid committing the same twice.
October 3, 2024 at 12:51 am in reply to: Think of another form of communication that isn’t mentioned in the chapter. #63942Pedro Lua
ParticipantThe body language is another communication form.
October 3, 2024 at 12:45 am in reply to: Do you have templates for paperwork such as a Request for Quote or Request for Proposal? #63941Pedro Lua
ParticipantYes, we have defined templates.
October 3, 2024 at 12:44 am in reply to: Discuss how the Acquisition Manager acts as a gatekeeper. #63940Pedro Lua
ParticipantThe Acquisition Manager is responsible for controlling and managing the acquisition process, he is accountable for evaluating current and new suppliers, providing the right products or services, negotiating contracts, and ensuring the best value for the price.
October 3, 2024 at 12:40 am in reply to: How will you explain the various job titles to the Human Resources Department? #63939Pedro Lua
ParticipantWe use a RACI matrix to explain the various job titles.
Pedro Lua
ParticipantNot always, roles are not the same as a job title.
October 3, 2024 at 12:37 am in reply to: Do you or will you have personnel lined up to support the management roles? #63937Pedro Lua
ParticipantYes. Currently, we have personnel already lined up.
October 3, 2024 at 12:36 am in reply to: How can your organization help the environment when it comes to IT assets? #63936Pedro Lua
ParticipantWe work with 3rd party vendor for Asset Disposal who is stuck to sustainability organizations.
October 3, 2024 at 12:33 am in reply to: Does your organization already have asset disposal? If not, what’s one thing you can do when you return to encourage that? #63935Pedro Lua
ParticipantYes, we have a 3rd party vendor who manages the Asset Disposal process, and we monitor continuously the KPIs and taking samples of the process outcomes.
October 3, 2024 at 12:30 am in reply to: What hardware savings do you expect to uncover with your ITAM program? #63934Pedro Lua
ParticipantThat depends on the projects in the queue to be approved.
October 3, 2024 at 12:29 am in reply to: What software savings do you expect to uncover with your ITAM program? #63933Pedro Lua
ParticipantWe aim to 10% to 20% annually on SAM.
Pedro Lua
ParticipantTo optimize the assets through his lifecycle, to seek opportunities bringing savings, and to avoid costs related to unplanned expenses.
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