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Present the cost benefit analysis, business plan and make sure you have built a case for each decision making stakeholder.
Establish controls, gain visibility into your environment, optimize costs, and maintain license compliance to reduce risk. Understand a customer’s software licensing environment to improve their position negotiating agreements and renewals with publishers.
The knowledge gained so far is summarized in the “Is Map,” which is the assessment of the
current environment. To document direction, the “Should Map” is the ultimate KPA
implementation that fulfills the goals for ITAM to the best achievable level. The “Should Map” is
not necessarily achievable in a single project or year. From this map, ideas for analysis, projects,
and opportunities are generated as progress is made. ITAM is a quest for the ultimate goal
achievement rather than a destination. Without a plan or in this case an effective map, it is hard
to reach the desired goals.
-Page 97 of the CERTIFIED ASSET
MANAGEMENT PROFESSIONAL
(CAMP) PDFS: Relationship building, genuine care for the customers as people and I want to help customers obtain results with our service offerings.
W: I am not aggressive.
O: Continual learning – Continual improvements and advancements for customers and self-improvement for me.
T: Rising costs, need for more staff, publishers taking business direct instead of working with parntersS: Our ITAM Managed Services will save customers time and money and will keep them safe from audit risks, security risks and wasteful IT spend. We will identify surpluses and how they lack licenses. Also, we can do a SaaS cost optimization to help them realize what they are buying and installing.
W: Staff. We need to hire more people. The hiring process of finding the right, qualified matches takes a long time.
O: Customers… They are their own enemies. Customers are still using spreadsheets to document their assets and they have run away IT spend and are spending way too much money. And at the same time, they are under licensed and are at risk for EOL products with no support or security patches.
T: Competitors, lack of budget for price increases all around, customer’s not understanding the risks that are bleeding them dry.
During a meeting with a customer, both parties had attendees and speakers from vastly different time zones and with diverse, native, dominant languages. I could tell one party could not understand another party and I could sense frustration on both sides. I suggested we table the rest of the subjects for another meeting and summarized the call for both parties via email.
I spoke to my colleague and let her know that the customer had a challenging time comprehending. The customer had confirmed my suspicion after the call that he could not understand and follow the conversation.
At the next call, I reminded my team before the call to speak very slowly and I recorded and transcribed the call after no one objected. It was a much better call!
Check your ego. Be authentic. Communicate, listen and make the expectations known. Get a good therapist and seek counsel or discuss any work scenarios. Going to HR can be helpful but speaking with a professional outside the company is of great benefit, too.
Acquisition Managers are the gatekeepers for the application of all ITAM strategies determined by
an organization, including policies, standards, and lifecycle processes.We help customers with proper ITAD processes and we help customers by offering environmental and energy reporting. We can calculate the optimum server hardware replacement with lower energy usage, cost and carbon emissions. And then customers can modify their infrastructure to decrease their energy consumption and carbon footprint. It is pretty amazing.
