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Both, but if I have to choose: Communication Management: «ITAM processes generally encompass more than a single department and thus communication becomes critical to ensure that processes and plans are executed correctly.»
Program Management (Core). “Developing a program is the first step in successfully building ITAM processes that deliver over time.”
Disposition process involves at least ten different departments to complete tasks, for dispositions of servers and services only. Then other departments are involved in dispositions of telephony, data communications, medical technical devices, building technical devices, network printers etc. We need to sit together and look at structure, content, and automation.
<Dept. name> has been commissioned by CEO to establish and develop the practice of IT Asset Management (ITAM) for the entire <company name>.
– Listen effectively
– Speak honestly and clearly directly to the issue
– Be positive
– Understand and articulate that understanding
– Keep knowledge current
– Engender work satisfaction
– Motivate
– Vary communication methods
– Articulate purpose
– Instill confidence
Remember: Two ears, one mouth.Acquisition Manager
Asset ID Management Personnel
Asset ID Manager
Communications Manager
Compliance and Legislation Manager
Compliance and Legislation Personnel
Compliance Team
Disposal Management Personnel
Disposal Manager
Documentation Management Personnel
Documentation Manager
Educational Manager
Executive Sponsor
Policy Management Personnel
Policy Manager
Program Owner
Project Manager
Receiver
Stakeholder
Technical Personnel
