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I am unsure of the amount of savings we expect to uncover for software savings with our ITAM program? This is a question I will have to take back to my team and discuss. I only know that we hope to do better on future audits due to the large fines we’ve recently incurred from multiple audits this last fiscal year.
The mission of our ITAM program is to create a more effective and efficient way to manage software and hardware throughout the lifecycle, as well as to create SOPs to ensure consistency for each asset as it passes through the many hands it needs from beginning to end.
All individuals in our organization are ITAM customers, even temp employees. Everyone requires access to to IT assets regardless how often they use them for their job duties.
The three KPAs I would choose are Asset Identification, Communication and Education and Documentation.
The steps I have taken so far to network with other individuals in the profession have been to obtain an IAITAM membership. I will now be able to take advantage of networking opportunities such as the conference and the Wednesday Webinars.
The steps I have taken so far to network with other individuals in the profession have been to obtain an IAITAM membership. I will also take advantage of the opportunities that are afforded me to network due to my IAITAM membership such as the conference and the Wednesday Webinars.
I just started with my organization 3 days ago, so I am not quite sure. From the understanding I have, I believe we would score high on some and low on others.
I will personally contribute to the industry by remaining a member of IAITAM, and keeping my certifications current so that I can be up-to-date with the newest components and ideas that industry leaders are sharing. This will allow me to operate at the most knowledgeable level while at work and implement the KPAs to the best of my ability.
We do our best to meet the high standards that IAITAM has set, however we may fall short in a few areas as our department is growing quickly and it is hard to keep up with demand for service.
I feel the 12 cover all areas needed to be successful. It is hard enough to make sure all 12 KPAs are met with each asset, that I don’t believe adding any more would be effective.
Any asset that is customer-facing received a unique ID number. This ID # can be used to identify the asset when Service Desk is contacted about the asset and to track the asset throughout the lifecycle.
