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There was a miscommunication between our different teams and a supplier via email during a project launch. Our org assumed the supplier should correct a technical issue that occurred at go live. The supplier assumed we should correct it. Both parties made assumptions about ownership of the issue so the issue remained unresolved. A 15 minute video call to discuss the problem in detail and who owned what actions resolved the overall issue. The devil is in the detail and often these details are missed in written communication.
The Acquisition Manager acts as a gatekeeper by reviewing the request against policy and standards to determine if the product or asset will be approved / purchased. They are involved in multiple areas of the ITAM program.
This is already communicated. Detailed description of job titles and responsibilities for roles are shared during recruitment and regular HR reviews.
– We currently only support 1 device per user as part of our carbon reduction initiative.
– Shipping devices in environmentally friendly packaging (paper tape, non-plastic or recyclable materials)
– Ensuring we only replace assets in scope for renewal, maximising the full life-cycle of the asset
– Removing high power consumption IT assets, replacing with lower energy solutions e.g dockless monitorsUsing extended warranties via our vendor (MDL support), Replacement/upgrade programme targeting in-scope devices only (4-5 year lifecycle)
20%. Monthly reviews are carried out to identify potential savings (e.g. under-used or not-accessed licenses, leavers with licenses assigned for revoking etc)
