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Our parent company is technically the Policy & Project Manager for our ITAM program. We follow their lead with regards to Acquisition, Compliance and Legislation.
Disaster Recovery is managed by C-level managers.Currently we have responsibilities that encompass…
Finance, Vendor, Acquisition, Receiver, Asset ID, Technical, Disposal, Disaster Recovery.
We need to expand those to include…
Communication & EducationDisposal Management
Is-Map = AID+CMP+POL+VEN+DOC+COM(FIN)
Should-Map = AID+POL(CMP+LEG+VEN)+DOC+COM(PRG+FIN+ACQ)
Assets are identified for disposal and status updated in asset tracker.Devices are erased and software harvested according to Policy. Vendors have been vetted by parent company; however, local Legislation is unknown. LEG should be researched and communicated relularly. Disposal paper work and asset ACQ information is collected and reported to Finance for final retirement. We should have a document repository that links to individual asset history within the organization (from cradle to grave).Strengths =
* Kind & approachable.
* Trustworthy.
Weaknesses =
* Easily side tracked.
* Lack of confidence
Opportunities =
* Self promote / be positive
* Socialize/Network
* Exercise
Threats =
* Criticism (constructive or malicious)
* Over scheduling or time mismanagementStrengths =
* Customer service/trust
* Stockroom organization and cleanliness
* Disposal Management
Weaknesses =
* Lack of COM&EDU creates more support requests.
* Slow ACQ
* Local IT Asset Database is obsolete and does not support current business initiatives
Opportunities =
* Promote Existing Policy by better utilizing and promote Org’s nationwide Help Desk team and support portal.
Threats =
* PRG…Lack of consequences when policies are not followed.
* PRJ…Walk-ups, instant messaging, 911 requests
* FIN and Compliance directives tend to be lengthy and time consuming processes
* IT resource consolidation efforts may potentially leave a void in staff.It was brought to the team’s attention that a printed “How to” doc on using conference room equipment was missing a step. We identified the missing step and edited the document to include that step…taking care to keep the information simplified and easy to follow. Redistributed the information.
Repeat. Continuous communication with current/updated information is key to building employee confidence and trust in the program.
Policy should apply to everyone, not just specific groups. Inconsistent messaging leads to mistrust and a breakdown confidence in the program.
Acquisition managers provide the gateway through which assets are justified, sourced, financed, acquired, deployed, disposed and documented.
I would prepare job titles that show a career path and provide the tasks involved. I would describe how clear jobs titles will help the organization by clearing up confusion about what we do.
